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This article will review:
- This particular process is aimed at agencies and partners who have greater responsibility over their integrations and are mostly self sufficient
- It will cover:
- The initial technical implementation steps required to adopt the Self Serve model
- The stages in the onboarding process to create and launch a new campaign (once initial technical implementation has been completed)
- The roles and responsibilities for each onboarding stage
- Detailed tracking implementation options and testing verification
- Access to additional onboarding documentation
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Index
- Overview
- Initial Technical Implementation
- Onboarding Steps
- Default Campaign Settings
- Tracking Solution to Implement
- Testing and verification
- Next Steps
Overview
When brands create new campaigns on Partnerize, there are various stages to the onboarding process to ensure a smooth transition. Agencies and partners can manage the majority of the onboarding process, if required. Alternatively, they can follow the 'standard' integration process, where the Partnerize Integrations team are more heavily involved (see Partnerize Onboarding Process)
However, should an agency, brand or partner want to be more self service, they can opt for a custom network onboarding process, where predefined requirements and options are agreed up front, and are then applied to all future campaigns that are required. This provides the agency, brand or partner with greater control over their integration process and will result in the campaign implementation time being significantly reduced, due to the streamlined process.
Initial Technical Implementation
To adopt the Self Serve model, agencies and partners must develop a solution that can interact with the Partnerize API to create new advertisers and campaigns. More information on how to implement these processes via the Partnerize API can be found below:
- Create Advertiser (Brand): https://api-docs.partnerize.com/brand/#operation/Create%20Brand%20Account
- Create Campaign: https://api-docs.partnerize.com/brand/#operation/Create%20a%20Campaign
Agencies and Partners may also want to develop this solution further and integrate with the Partnerize API to complete the below actions which may be needed as part of the Onboarding process, but these actions can also be easily performed via the Partnerize platform:
-
Create Partnerize Tag (in the event that a brands wants to use this as a tracking solution): https://api-docs.partnerize.com/brand/#operation/createPartnerizeTag
-
Enable Partnerize Tag FPT feature (in the event that a brands wants to use this as a tracking solution): https://api-docs.partnerize.com/brand/#tag/Partnerize-Tag-Features
- Approve test partners onto campaigns: https://api-docs.partnerize.com/brand/#operation/update-partner-participation
Support will be provided by the Technical Onboarding team whilst the solution is being developed and tested.
Onboarding Steps
Once the technical implementation above is completed, new campaigns can be created via the Partnerize API as soon as the need arises. The below steps should be adhered to when creating any future campaigns once the Self Serve Model is in place:
Stage | Description | Stage Owner |
Create advertiser |
Create the advertiser object via the Partnerize API for the new brand |
Agency |
Create campaign | Create the campaign object via the Partnerize API for the new brand | Agency |
Provide Tracking Implementation Instructions |
Based on the tracking solution that the brand will implement, tracking implementation instructions will need to be provided to the brand, along with the campaign_id that was generated when the campaign was created. Note: If Partnerize Tag is chosen as the tracking solution to implement, a tag will need to be created and have First Party Tracking enabled via the Partnerize API. |
Agency |
Implement the tracking onto the relevant brand confirmation page | The chosen tracking solution must then be implemented on the brand site | Brand/Agency |
Perform a test transaction using a test publisher tracking link |
The brand/agency should submit a test transaction via the LIVE site. Testing instructions can be found below: https://help.phgsupport.com/hc/en-us/articles/360019824018-Onboarding-Testing-Tracking-Solutions-FAQsNote: A publisher account will need to be approved onto the campaign before a test link can be generated. See Appendix 10 for details on how to approve a publisher to a campaign via the API |
Agency |
Verify test details to make sure all data tracks as expected |
Confirm that the test transaction has tracked and all transactional data is correct. If the test has not tracked, the brand/agency should perform some initial investigation to establish why the test sale may not have tracked. If the reason for the test not tracking cannot be identified by the brand/agency or PZ, this will need to be investigated further by the advertiser If the test has tracked but there are issues with the data (i.e. parameters not populated correctly), this will need to be investigated further by the advertiser |
Agency |
Provide Partnerize with test order details | Provide Partnerize (integration.support@partnerize.com) with the test order details (i.e. Order ID). Please also include the Campaign ID for the campaign being integrated. | Agency |
Verify test details to make sure all data tracks as expected |
Confirm that the test transaction has tracked and all transactional data is correct. If there are any issues with the testing, this should be documented and communicated to the brand/agency |
Partnerize |
Enable Currency Conversion Module |
Only applicable if partner payments will be processed by Partnerize Brand/Agency should confirm the default converted currency to use for all campaigns |
Partnerize |
Launch Campaign from a technical perspective |
Once the tracking implementation has been successfully tested, campaign checks will be performed to ensure that:
The campaign can then be set live |
Partnerize |
Default Campaign Requirements
For all campaigns on the network, standardised requirements and campaign settings will be used. There will still be options for technical variations per campaign (Destination URL, Campaign Name etc), and this can be included in the new campaign request.
Below are the standard settings that will be set for all networks that utilise this integration process:
Campaign requirement | Default Campaign setting | Notes |
Cookie Period |
30 days | N/A |
Force Approval Period | Never | N/A |
Append URL parameters |
TBC by Agency | N/A |
Default Converted Currency |
TBC by Agency |
|
Conversions per Click | Unlimited | N/A |
Duplicate Conversion References |
Completely Ignore Duplicates |
N/A |
Deeplinking Enabled | Yes | N/A |
Reporting Timezone |
[GMT+00:00] Greenwich Mean Time (Europe/London) | This can be updated once a campaign is live to a more suitable timezone, if required |
Default Publisher Commission Rate (%) | TBC by Agency | This can be updated once a campaign is live, as default commissions will differ per brand |
What to Invoice |
Publisher Commission & Network Override | N/A |
Who performs the payments | Payments are performed by Partnerize | N/A |
Tracking Solution to Implement
We recommend that the following approach is taken to web tracking:
- A web tracking solution is implemented which uses 1st party cookies. Available options:
- Partnerize Tag First Party Tracking - Implementation guide here: https://help.phgsupport.com/hc/en-us/articles/360020029897-Partnerize-Tag-First-Party-Tracking-Integration
- Server to Server - Implementation guide here: https://help.phgsupport.com/hc/en-us/articles/360020395238-Partnerize-Server-to-Server-s2s-Tracking-Integration
- Tracking parameters to be included within the implemented solution should be either the standard parameters or vertical specific. This is covered in this guide: https://help.phgsupport.com/hc/en-us/articles/4410042606225-Vertical-Specific-Tracking-Parameters
As agencies and partners may have multiple campaigns with different brands, it is still possible to implement different solutions for different brands, depending on the individual requirement. However, tracking parameters should be standardised.
In addition to the above solutions, should any brands be working with eCommerce platforms, we also have the following integrations:
- Shopify - Implementation guide here: https://help.phgsupport.com/hc/en-us/articles/360018790917-Partnerize-Shopify-Integration
- Magento - Implementation guide here: https://help.phgsupport.com/hc/en-us/articles/360018839357-Partnerize-Magento-Integration
- Salesforce Commerce Cloud - Implementation guide here: https://help.phgsupport.com/hc/en-us/articles/360018499697-Partnerize-Salesforce-Commerce-Cloud-Integration
Testing and verification
Once tracking has been implemented, a test order must be placed on the live brand site to ensure that tracking has been successfully implemented. The tests must be reviewed and meet criteria referenced below, before tracking implementation can be signed off.
Step 1: Place test order
Place the test order as per the instructions in this document:
https://help.phgsupport.com/hc/en-us/articles/360019824018-Testing-Tracking-Solutions-FAQs
Step 2 : Check Partnerize to verify test transaction
There are two ways in which to check if the test conversion has tracked and also the validity of the data:
- Via the Partnerize platform
- Via the Partnerize API
Option 1 : Check conversion data via Partnerize platform
- Log in to the Partnerize platform
- Access the campaign that is being tested
- Navigate to Analytics > Transaction Report
- If the conversion has tracked, this should appear in the Reporting Table:
- You can then perform the checks (see Step 3 for detailed instructions on what should be checked). You can check the item level data using the Conversion Items table, shown above, and check any additional item metadata by exposing the data points via the 'Columns' drop down
Option 2 : Retrieve conversion data via Partnerize API
Use the below API endpoint to retrieve the conversion data:
https://<app_api_key>:<user_api_key>@api.partnerize.com/reporting/report_advertiser/campaign/<campaign_id>/conversion.json?conversion_reference=<order_id>
The below values will need to be injected into the relevant parameter within the API call:
API parameter | Description |
app_api_key | Can be found in the platform via Account Settings > User application key |
user_application_key | Can be found in the platform via Account Settings > User API key |
campaign_id | The campaign ID for the campaign that is being tested |
order_id | The Order ID for the test order that was placed |
Populated API call example (NOTE: Example values have been used for illustration purposes):
https://abcdef:ghijkl@api.partnerize.com/reporting/report_advertiser/campaign/100l12345/conversion.json?conversion_reference=348876522
Once the above values have been injected, the API call can be pasted into your browser
If a transaction has tracked successfully, you will receive a response containing all of the conversion data associated with the order. The response should appear like the below example screen shots:
Step 3: Testing verification & success criteria
If a successful response is received, check each test order for the following:
Test condition | Parameter name to check values | Description / Success criteria | Example value |
Correct item value used | item_value |
|
29.99 |
Correct/valid voucher code used | voucher_code |
|
|
Latest/correct clickref used | clickref |
|
1a33eljjh5 |
Correct Order information tracked | conversion_reference |
|
325454780 |
currency |
|
GBP, EUR, USD, etc. | |
category |
|
||
sku |
|
5264362666 | |
Multiple items tracked correctly | N/A |
|
N/A |
Live site testing | N/A |
|
N/A |
If any of the above tests fail and do not meet the success criteria outlined above, then this will need to be reviewed by the agency / brand / partner. Once resolved, a further test will need to be placed and checked in the same way as above.
Troubleshooting tips:
Potential issue | Steps to check |
No conversions shown in the Partnerize platform |
If these are correct, this means that the test transaction has not tracked. Further steps to check:
|
If NO response is received when querying the API: |
If the conversion count returned is zero, this means that the test transaction has not tracked. Further steps to check:
|
Next Steps
Contact your Partnerize Sales representative or Customer Success Manager if you are interested in adopting the Self Serve Integration model.