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This article will review:
- Frequently asked questions (FAQ's) for Partnerize Shopify integrations
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Index
Overview
This guide will cover the most common FAQ's for Partnerize Shopify integrations.
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FAQ's
Below are answers to the most commonly asked questions regarding the implementation of the Partnerize Shopify integrations.
Q). Does the Partnerize Shopify App support headless Shopify solutions where the frontend is custom-built?
A: Yes, absolutely. For headless Shopify setups, the Partnerize App integrates with your Shopify backend for server-to-server tracking via webhooks. To capture the Partnerize "clickref" and allocate sales to referring partners, an additional JavaScript code (the Partnerize Tag) needs to be implemented directly onto your custom frontend webpages
Q). Why am I receiving an error when saving the details in the Shopify plugin?
A: Are you using the right keys?
Here is the mapping of the keys from the Partnerize console to the Shopify plugin
- User Key : (Settings > Your Account > User application key) (first key)
- API Key : (Settings > Your Account > User API key) (second key)
A: Are you using the right Brand id and Campaign id?
Please find the information here
- Brand ID : (Settings > Brand and Program > Advertiser ID)
- Campaign ID : (Campaign drop down > Settings > ID at top left)
A: If you are doing an optimisation, have you asked the Partnerize to enable the features for you?
The tag will only be generated if the tag feature is enabled by Partnerize for your network.
A: Does the user making the changes have Advertiser level admin access?
The user whose API keys are used should have admin access on the Brand.
Q). Why are some values missing or mapped incorrectly?
A: We automatically map standard Shopify values to Partnerize, as detailed in our Shopify Tracking Parameters guide. If you need to capture additional data points beyond these, a post-sale modification will be required. Please contact our support team to discuss options and feasibility.
Q). Why is my order value not matching the value in Partnerize?
A: We take the net value of the order excluding any taxes, discounts and shipping costs. The discount is subtracted proportionately from the item values in case there are multiple items in the cart. Below is an example
If the cart looks like below
Item1 value : 40
Item2 value : 60
Taxes : 18
Shipping : 15
Voucher discount : 10
Below is how the partnerize will calculate the values
Total item value in the cart : 40 + 60 = 100
Total item value minus discount = 100 - 10 = 90
Item1 value = 40 - discount(proportionately) = 40 - 10*(40/100) = 36
Item2 value = 60 - discount(proportionately) = 60 - 10*(60/100) = 54
So, the total value of the conversion will be 90 in Partnerize.
Q - Why is the "clickref" parameter blank in conversion calls?
A - If you're using a Headless Shopify Storefront (meaning your customer-facing website is custom-built outside of Shopify), the "clickref" parameter will be blank because an additional Partnerize Tag needs to be implemented directly on your website pages. For full implementation details please refer to Shopify Implementation Steps