Tracking : Partnerize Shopify Integration
This article will review:
- How the Partnerize Shopify Integration functions
- How to install the application and enable all features
- What tracking features are included
- Access to additional technical documentation
Partnerize has a Shopify application which allows brands that use Shopify as their eCommerce platform to easily integrate their conversion tracking. This integration uses a 1st party cookie tracking solution via a Partnerize tag. This ensures that the brand’s tracking is not reliant on 3rd party cookies, and is therefore ITP (and equivalent) compliant.
The application enables brands to create and enable a Partnerize tag, which is then implemented onto all site pages. The integration also implements a conversion tracking pixel to trigger at checkout, and automatically reads the transactional data from Shopify to easily format the data, to be able to send it to Partnerize for purchase tracking, which reduces the need for any complex integration and development work.
In addition to conversion tracking, the integration will also handle the validation of transactions where items have been returned, based on the transaction statuses within Shopify.
- Within the Shopify App Store, locate the Partnerize app - https://apps.shopify.com/partnerize
- Click 'Add app'
- Choose the store for which the app should be installed
- Click Install App:
Once the application has been installed, the configuration settings must be applied.
Before configuring the cartridge, the below information is required, which can be obtained via the Partnerize platform:
- API Key (Settings > Account Settings > User Application Key) (first key)
- User Key (Settings > Account Settings > User API Key) (second key)
- Brand ID (Settings > Brand Settings > Advertiser ID)
- Campaign ID - This will be provided by the Partnerize Integrations Team
If access to the Partnerize platform is required, contact your Partnerize Customer Success Manager for more information.
Once this information had been obtained, access the Partnerize app to start the configuration process. The configuration screen is split into sections:
- Partnerize Account Information
- Tax Settings
- This option will only be displayed if a specific store setting is enabled. This is covered in more detail below
- Tracking Code
Partnerize Account Information:
The following information should be input into this section, as per the earlier comments:
- API Key
- User Key
- Brand ID
- Campaign ID
Input the required values and click Save.
If an error is returned stating "You do not have "update" access on this resource", check that the keys and IDs entered are correct.
The purpose of this setting is to ensure that the correct item value tracks for each item within a transaction. The overall store settings dictate whether or not the tracked item value will include taxes. If the brand wants to ensure that the NET item value is tracked (value minus any taxes), then this setting should be used.
To ensure that any taxes are deducted from the tracked value, the 'Track NET item value' setting should be enabled, and then the local tax value entered as a percentage (i.e. 20% as shown in the above example). This will then be automatically deducted from the item values. Click Save.
This section will only appear if the 'All prices include tax' setting is enabled with the 'Taxes and duties' section of the Shopify store. This is a store level setting and is independent to the Partnerize application:
After saving the previous two configuration sections, the tracking code will be generated. This will perform two actions:
- The tag will take approximately 15 minutes to propagate
- Generate the conversion pixel tracking code, which will automatically appear shortly after
- Copy the above tracking code
- Navigate to Settings > Checkout > Order Status page
- Paste the previously copied code into Additional Scripts and Save:
Conversion Tracking Pixel
As part of the configuration, the Partnerize conversion pixel will also be implemented onto the brand website check out page, and will fire unconditionally (i.e. it will fire for ALL sales). Therefore, the brand must ensure that there is a process in place for any cross channel duplication.
The pixel will automatically read transactional data at check out, and format the pixel. Example pixel below:
If a Partnerize clickref has been set in the local storage cookie, the clickref will be retrieved and added to the pixel:
Campaigns must have S2S tracking enabled to ensure that the Partnerize clickref is generated.
Once the tags are deployed, they should be tested by submitting a test transaction via the brand’s live website. A non session test should be performed, which simulates a returning customer who originally followed a partner link but purchased at a later date. Providing the sale is made within the cookie period of the brand, the transaction should track successfully.
- Follow a test partner link. To obtain a link, go to the ‘Partners’ section of the Partnerize platform, locate the ‘test’ partner account, copy the tracking link and paste it into the browser window. Email email@example.com if you cannot locate the link
- Let browser load page
- Once loaded, exit browser
- Reopen browser and go directly to brand site without following test link
- Purchase multiple items (if applicable)
- Save order number with purchase costs
- Provide source code from thank you page and order/transaction ID to firstname.lastname@example.org
- Transactions is recorded in the Partnerize dashboard
- All parameters are populated correctly, and that the conversion call is correctly formatted. The following parameters should be checked closely:
- Value - Ensure that this is populated with the NET item value for each item
- Currency - Ensure that this is populated with the correct currency used at point of sale
- Clickref - Check that the most recent clickref has been passed into the parameter
- Check that the tracking solution has been fired from the live confirmation page
The Partnerize Shopify application will automatically process transaction validations for returned items between Shopify and Partnerize, to ensure that transaction statuses are in sync across the two platforms. For example, if an order status in Shopify has been set to REFUND, whether this is for all items within the order or only individual items within the order, the conversion item status will be automatically updated to ‘rejected’ within the Partnerize system. The validations job runs every minute, so the update to the status in the Partnerize system will occur shortly after the update within Shopify.
Approvals would need to be handled separately within the Partnerize platform, by either;
- Manually approving any transactions which remain in a pending status
- Setting a force approval period, to automatically approve any remaining pending transactions after a specified number of days, typically once the returns period has passed
The validations job will only sync the statues between Shopify and Partnerize once the Shopify status for the item/order is set to REFUNDED, not RETURNED.
- Request a campaign_id from the Partnerize Integration team. Email email@example.com if you do not already have this.
- Install the Shopify application and apply all configuration settings using the instructions above. Inform the Partnerize Integration team once this has been completed
- Perform testing using the above instructions - Transactions will need to be submitted via the brand’s live website, so that the implementation can be fully tested.
Please refer to our Shopify FAQ guide here: Shopify FAQ's